Cancellation Policy

CANCELLATION POLICY

Maison Accommodation

CANCELLATION POLICY

Please understand that due to our small size, cancellations have a significant impact on us.

Securing a reservation with your deposit means you accept the terms and conditions of our Cancellation Policy.

Cancellations & Refunds

  • Cancellation made more than 60 days from check-in date will receive a full refund of the deposit*, minus a $100 admin fee.
  • Cancellation made between 60 and 31 days from check-in date will incur a 25% penalty of the deposit.
  • Cancellation made between 30 and 15 days from the check-in date will incur a 50% penalty of the deposit.
  • Cancellation made 14 days or less from the check-in date will forfeit the deposit.
  • Cancellation made less than 7 days prior to check in date will forfeit entire payment.

Important Note: The above percentages are based on a 50% deposit having been paid.

If we are able to re-sell the dates, we may be able to give full refunds, minus an admin fee of $100. The more notice we receive; the more chance we have of re-selling the dates.

We do not issue refunds or credits if:

  • There are flight cancellations, due to any circumstances. Please take out Travel Insurance to protect against flight cancellations.
  • Any changes to your reservation are subject to availability and the same conditions as the cancellation policies.
  • There are no refunds or credits issued for early checkouts.
  • There are no refunds or credits issued due to bad weather, including any inconvenience or complication caused by weather. Maison Accommodation is not liable for any other costs, evacuation or inconveniences caused by weather. Please take out Travel Insurance to protect against these types of unforeseen events.
 

FREQUENTLY ASKED QUESTIONS

A deposit on your booking may be requested depending on the length of stay and how far in advance the requested booking dates are. Once you submit your booking request we will confirm these details with you.

Cleaning and laundry changes are done weekly on long term stays. You can request more regular servicing if required for an additional fee of $50 per service.

Payments accepted by Direct Bank Deposit. We will provide with all the details once your reservation is confirmed.

Unfortunately we cannot allow pets in either of our properties.

GET IN TOUCH

Have a question?

Give Us a Call

Call us on +64 21 0277 5840

Send Us an Email

If you have any questions or queries drop us an email using the attached form

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